Med Spa Customer Follow-Up & Recovery Engine
Post-appointment follow-up can be scattered across records, schedules, and staff reminders. This demonstrated workflow connects those operational steps to support recovery, rebooking, customer updates, and staff alerts.
Post-appointment follow-up can become fragmented across customer records, appointment data, staff reminders, and recovery messages.
The system coordinates follow-up, recovery, rebooking, and staff alerts across structured customer and appointment records, scheduled checks, and messaging steps.
Appointment event
Appointment and customer records provide the starting context.
Lifecycle check
The workflow checks follow-up, rebooking, or recovery conditions.
Message and alert
Customer messages and staff alerts are prepared or sent from the workflow.
Record update
The follow-up state is logged for the next action.
Webhook / schedule → n8n → Airtable → Twilio messaging and staff alerts
Designed to automate post-appointment follow-up, recovery actions, and staff visibility across the customer lifecycle.
These screenshots show the workflow structure and connected operational interfaces represented by this system. Select an image to inspect it at a larger size.