Conversational Ordering & Support System
When restaurant teams handle every question and order manually, requests can be difficult to track. This demonstrated conversational workflow captures customer orders, supports common questions, records payment confirmation, and routes the next staff action.
Restaurant teams need a consistent way to answer customer questions and capture orders without relying on manual message handling for every interaction.
The system uses a conversational interface and connected workflow steps to answer menu questions, capture order details, track status, handle payment confirmations, record the request, and notify staff when action is needed.
Customer message
A question or order starts the workflow.
AI support
The system interprets the request and returns a relevant response.
Order and payment
Order details and payment confirmation are recorded.
Staff action
The recorded order and notification give staff the next step.
WhatsApp Cloud API → n8n → Anthropic → Google Sheets / Google Drive
Designed to automate repetitive customer support and route order information to the next staff action.
These screenshots show the workflow structure and connected operational interfaces represented by this system. Select an image to inspect it at a larger size.