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Appointment Automation

AI Appointment Receptionist

Dental appointment enquiries require consistent answers, availability checks, and follow-up. This demonstrated receptionist workflow handles those steps through a connected patient conversation, calendar, and booking process.

Business problem

Dental practices receive appointment questions and booking requests that require consistent answers, availability checks, and follow-up across multiple tools.

System / solution

The receptionist captures patient enquiries, answers service questions, checks availability, creates bookings, sends reminders, and routes appointment information through the connected workflow.

Workflow
1Patient enquiry→
2AI receptionist→
3Availability check→
4Booking and reminder
01

Patient enquiry

A patient asks about a service or appointment.

02

AI receptionist

The system answers questions and identifies intent.

03

Availability check

Connected calendar data is used to find a suitable slot.

04

Booking and reminder

The appointment is recorded and the next follow-up step is coordinated.

Technical implementation
Tech stack
WhatsApp Cloud APIn8nAnthropicGoogle CalendarGoogle Sheets
Skills shown
Workflow orchestrationConversational AICalendar integrationSchedulingAPI integration
Integrations

WhatsApp Cloud API → n8n → Anthropic → Google Calendar / Google Sheets

Operational outcome

Designed to reduce repetitive appointment handling and keep patient enquiries, bookings, and reminders connected.

Implementation evidence

These screenshots show the workflow structure and connected operational interfaces represented by this system. Select an image to inspect it at a larger size.

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